It's reassuring to know that in the unlikely event you do have an accident, Toyota has everything in place, ready to help. Toyota Accident Assistance service is there to take away some of the stress of an accident, while our accident repair service aims to get your car to Toyota standard and back on the road as soon as possible.
Why repair with Toyota? If your Toyota needs repairing, we always recommend you take it to an approved Toyota Centre or Service Outlet.
Our specialist repair Centres or Service Outlets are fully equipped with the latest facilities and accident repair technology.
Fully trained Toyota Paint and Body technicians
Genuine Toyota parts
Repairs made to the highest possible standards
Vehicle returned to New Car Assessment Programme (NCAP) level
Courtesy car while yours is being repaired
Toyota Accident Assistance
Having an accident is stressful enough, but with our exclusive 24-hour Toyota Accident Assistance you can minimise the stress and inconvenience, and enjoy real peace of mind knowing there's help at hand when you really need it. Toyota Accident Assistance is available free to all Toyota drivers no matter how old your car is.
Just call 0800 246 834 and an Incident Manager will take care of your immediate needs and help with any insurance claim. In most cases, no matter how old your vehicle is or who insures it, we'll direct it to an approved repairer ensuring only genuine parts are used. Our aim: to get you and your vehicle back on the road as quickly as possible.
Vehicle recovery where necessary
Expert help with your insurance claim
Arranging insurance approved repairs
Genuine Toyota parts
Courtesy vehicle (where appropriate and subject to availability)
Your Rights
In the event of an accident you have the right to demand that your Toyota is taken to an approved Toyota repairer.
Generally, insurance companies direct policyholders to their 'approved' repairers. As well as keeping costs down, they can also dictate the level of service and repair quality you receive. This can result in non-genuine parts being used without the repairer informing you. As well as the risk of invalidating your manufacturer's warranty, these parts may also be fitted without the same care and attention you would receive from a Toyota approved repairer.
As a motor vehicle insurance policy holder you have the right to choose the repairer you wish to carry out the repairs on your vehicle, regardless of your insurance company's advice. This in no way compromises your insurance contract, and we'd always recommend only using a Toyota approved repairer; after all who knows your vehicle better than us?
Remember, in the event of an accident you have the choice of how and where your Toyota is repaired.
